Facilitating access and relationships in child protection services: the experience of a group of parents involved in service planning

Laura Malacrida - laura.malacrida@unicatt.it

This article describes the experience gained by the Family and Child Protection Services of the town of Rozzano, where a group of parents, as service users, met to discuss some possible strategies aimed at overcoming the mistrust felt by the public towards social workers. From an examination of the team’s experience, concrete indications emerged about the workers and the importance of service users’ active involvement both in the phase of defining the aid projects and in the planning phase of the services provided.


Relational Social Work – Participation in service development – Child protection services – Experiential knowledge