To be a manager in social services: the relational perspective

Francesca Biffi

The study identifies and then explores five specific functions of managers who work in social services: 1) promoting participation; 2) fostering empowerment; 3) providing technical expertise and professional supervision and being directly involved in the field; 4) identifying and promoting discussion of the ethical issues involved, 5) assuming responsibility.


Management – Relational Social Work Method – Organizational ethnography – Shadowing – Social services